Goo11 Privacy Policy — How Your Information Is Protected
Goo11 takes the privacy of users' personal information seriously. This policy explains in detail what data is collected, why it is collected, and how it is kept secure.
What Information Is Collected
While using the goo11 platform, various types of information are collected automatically or directly from users. This information falls into the following categories:
Account & Identity Information
- Name, mobile number, email address, and date of birth — provided at registration.
- National ID or passport details — for account verification (KYC).
- Banking and mobile payment details (e.g., bKash, Nagad, Rocket numbers) — for processing BDT transactions.
Device & Browsing Information
- IP address, device type, operating system, and browser version.
- Page visits, click types, session duration, and login/logout timestamps.
- Mobile network data and location (country level only).
Usage Data
- Game history, betting activity, and deposit and withdrawal transaction records.
- Bonus usage details and history of participation in promotional offers.
How and Why Your Data Is Used
Key Purposes
- Creating accounts, verification, and ensuring account security.
- Processing BDT deposit and withdrawal transactions.
- Providing gaming services, Sports Betting, and Live Casino.
- Sending bonuses, promotions, and personalized offers.
- Improving customer support services.
Security & Legal Reasons
- Preventing fraud, money laundering, and other illegal activities.
- Meeting regulatory and legal obligations.
- Maintaining the technical performance and stability of the platform.
- Detecting and investigating unusual betting activity.
- Enforcing our Responsible Gaming policy.
Cookies & Tracking Technologies
Goo11 uses cookies and similar tracking technologies on the platform to help improve the user experience. Cookies are small data files stored in your browser.
Cookie Categories
- Essential Cookies: Essential for maintaining login sessions and ensuring security. Disabling these will prevent the platform from functioning properly.
- Functional Cookies: Stores language preferences, login session memory, and user customizations.
- Analytics Cookies: Data on page visits, session duration, and usage patterns is collected to help improve the platform.
Cookies can be controlled or disabled through your browser settings. However, disabling certain cookies may limit the functionality of some platform features.
Third-Party Data Sharing & Retention Policy
When Is Data Shared
Goo11 does not sell users' personal information to third parties. However, data may be shared in the following limited circumstances:
- Payment Providers: Only the information necessary to process BDT transactions is shared with payment gateway services such as bKash, Nagad, and Rocket.
- Game Providers: Third-party game software providers may receive limited data in order to deliver their services.
- Legal Authorities: Information may be disclosed in response to lawful requests from Bangladeshi authorities and regulatory bodies.
Data Retention Period
Data for active accounts is retained for the duration of account activity. After an account is closed, certain data may be kept for up to five years for legal and regulatory reasons. Transaction records are retained long-term as required by law.
Your Rights Over Your Data
You can view and download the personal information stored in your account at any time. You may also contact customer support to request a copy of your data.
To correct inaccurate or outdated information, submit a request through Account Settings or contact customer support. You may be required to provide proof of identity to complete the correction.
You may request deletion of your personal data after closing your account. However, certain data may need to be retained for a specified period due to legal obligations.
Data Security, Policy Updates & Contact
Security Measures
Goo11 follows industry-standard security practices to protect user data. All data is transmitted over encrypted connections. Payment information is stored on specially secured servers and is not directly accessible to staff. If a security vulnerability is identified, affected users are notified promptly.
Policy Updates
Goo11 reserves the right to update this Privacy Policy at any time. For significant changes, notice will be provided via registered email or an on-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the latest update is noted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Active 24/7
- For general inquiries: FAQ Page
Last Updated: 2026. This policy applies to goo11's services provided in Bangladesh.